Grounded
Shipping Policy
A legal disclaimer
Effective Date: 11/01/2025
Last Updated: 11/01/2025
Welcome to Grounded. We appreciate your support and want to make sure you know exactly what to expect when placing an order with us.
This Shipping Policy outlines how we process, ship, and deliver your purchases.
1. Order Processing
All orders are processed within 2–4 business days after receiving your confirmation email.
Orders placed on weekends or holidays will begin processing the next business day.
If we experience a high volume of orders, processing times may be slightly delayed — but we’ll always keep you informed.
Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number.
2. Shipping Timeframes
We currently offer standard shipping across the United States.
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Estimated delivery: 7–10 business days after your order is processed
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Delivery times may vary depending on location, weather conditions, or carrier delays beyond our control
Please note: business days refer to Monday–Friday and exclude weekends and holidays.
3. Shipping Rates
Shipping costs are calculated at checkout and depend on your order size, weight, and delivery address.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
4. Domestic Shipping
We currently ship throughout the United States, using trusted carriers such as USPS, UPS, or FedEx.
Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses at this time.
5. International Shipping
At this time, we do not offer international shipping.
We’re working toward expanding our shipping reach in the future — stay tuned for updates.
6. Order Tracking
Once your order ships, you’ll receive an email containing your tracking number and a link to follow your package’s progress.
Tracking information may take up to 48 hours to update.
7. Delays, Lost, or Damaged Packages
While we do everything we can to ensure a smooth delivery, Grounded is not responsible for delays caused by carriers, weather, or incorrect address information provided at checkout.
If your order arrives damaged, please contact us within 3 days of receipt with your order number and photos of the item(s). We’ll work with you to make it right.
8. Service Interruptions
During high-volume seasons (such as holidays or major sales), delivery times may take longer than usual.
We appreciate your patience and understanding during these periods.
9. Contact Us
If you have any questions or concerns about your order, please reach out to our team:
Grounded
📍 Camas, Washington, USA
📧 contact@groundedclothing.com
🌐 www.groundedclothing.com
Legal Note
This Shipping Policy is a legally binding agreement between Grounded and its customers.
By completing a purchase, you acknowledge and agree to the terms stated above.
Grounded reserves the right to modify this policy at any time without prior notice; changes will take effect immediately upon posting on our website.
terms &
conditions
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to Grounded.
By visiting our website or making a purchase, you agree to the following Terms & Conditions (“Terms”).
These Terms are designed to create transparency and trust between us and our customers, while protecting both sides.
Who Can Use This Site
To shop or interact with our site, you must be:
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At least 18 years old, or
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Have permission from a parent or guardian.
You agree to use our site for lawful purposes only. Any activity that harms, disrupts, or attempts to misuse this website is prohibited.
We reserve the right to refuse service, cancel orders, or terminate accounts if these Terms are violated.
Our Products
All items shown on our website are subject to availability.
We make every effort to accurately display product details and colors, though small variations may occur due to lighting or screen settings.
We may adjust prices, change inventory, or discontinue items at any time without notice.
Ordering & Payment
All prices are listed in U.S. Dollars (USD) unless stated otherwise.
Payment is due at checkout through approved payment methods such as:
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Credit or debit card
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PayPal
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Shop Pay / Apple Pay / Other listed gateways
By submitting your payment, you confirm that you are authorized to use that payment method.
We reserve the right to cancel or refuse any order if payment authorization fails or if fraud is suspected.
Shipping & Delivery
We currently ship within the United States.
Processing and delivery details can be found in our Shipping Policy.
Grounded is not responsible for delays or damages caused by shipping carriers, weather conditions, or incorrect address details provided at checkout.
Returns & Exchanges
We want you to love your order.
If something isn’t right, you can review our Return Policy for details on returns and exchanges.
Grounded reserves the right to deny returns that don’t meet our policy guidelines.
Intellectual Property
Everything you see on this site — including our logo, product names, images, and written content — belongs to Grounded and is protected by copyright and trademark laws.
You may not copy, reproduce, or distribute our content without prior written permission.
Account Information
If you create an account with us, you’re responsible for maintaining the confidentiality of your login details and all activity under your account.
We may suspend or cancel accounts that show suspicious or unauthorized activity.
Warranties & Disclaimers
All products and services are provided “as is” and “as available.”
Grounded makes no guarantees about product performance or site functionality beyond what is required by law.
We cannot promise our website will always be free of errors or interruptions, but we’ll always do our best to keep it running smoothly.
Limitation of Liability
To the fullest extent allowed by law, Grounded, its owners, and employees are not liable for:
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Any indirect or incidental damages,
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Loss of profits, data, or use,
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Delays, errors, or issues caused by third parties.
Our total liability for any claim will not exceed the amount you paid for the product in question.
Indemnity
You agree to hold Grounded harmless from any claims or expenses arising from your use of our site, your purchases, or any violation of these Terms.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements.
When we do, we’ll post the updated version here and revise the “Effective Date.”
Your continued use of our site means you accept those updates.
Governing Law
These Terms are governed by the laws of the State of Washington (USA).
Any disputes will be handled in the appropriate courts located in Clark County, Washington.
Contact Us
Have questions about these Terms?
We’re here to help.
Grounded
📍 Camas, Washington, USA
📧 contact@groundedclothing.com
🌐 www.groundedclothing.com
Legal Note
By using this website, you agree to these Terms & Conditions.
If you do not agree, please refrain from using the site or making purchases.
These Terms create a legally binding agreement between you (“the User”) and Grounded.
refunds
Effective Date: 11/01/2025
Last Updated: 11/01/2025
At Grounded, every piece is made with care and intention.
We hope you love your order — but if something isn’t quite right, we’re here to make it right.
Please review our refund and return guidelines below.
When You Can Request a Refund
You can request a refund if:
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Your item is unused, unwashed, and in its original packaging
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You contact us within 14 days of receiving your order
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You provide your order number and proof of purchase
Refunds are not guaranteed for items that fall outside this window or condition, but we’ll always do our best to help.
How to Start a Return
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Email us at hello@groundedclothing.com within 14 days of delivery.
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Include your name, order number, and reason for return.
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Once approved, we’ll send you the return instructions and shipping details.
💡 Please note: Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Processing Your Refund
Once your return is received and inspected, you’ll receive an email update.
If your refund is approved:
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We’ll issue it to your original payment method
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It may take 7–10 business days to appear, depending on your bank or card provider
We’ll keep you updated every step of the way.
Non-Refundable Items
To maintain quality and hygiene standards, the following items are not eligible for refunds:
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Gift cards
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Final-sale or discounted items
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Intimates and undergarments
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Items returned after the 14-day window
If applicable, we may issue store credit instead of a cash refund at our discretion.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please let us know within 3 days of delivery.
We’ll quickly offer a replacement or a full refund — including return shipping — depending on the situation.
Exchanges
We currently don’t process direct exchanges.
If you’d like a different size, color, or style, please return your item for a refund and place a new order for the preferred piece.
Late or Missing Refunds
If more than 10 business days have passed and you haven’t received your refund:
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Check your bank or credit card statement.
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Contact your payment provider.
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If it’s still missing, email us at hello@groundedclothing.com — we’ll look into it right away.
Questions or Concerns
We’re always here to help.
Reach out anytime with questions about your order or this policy:
Grounded
📍 Camas, Washington, USA
📧 contact@groundedclothing.com
🌐 www.groundedclothing.com
Legal Note
This Refund Policy is a legally binding agreement between you (the customer) and Grounded.
By completing a purchase, you agree to these terms.
We reserve the right to update this policy as needed — the revised version will always appear here with a new “Effective Date.”
privacy policy
Welcome to Grounded.
Your privacy matters to us — and we’re committed to protecting it with the same care and warmth that defines our brand.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
We collect information in order to provide you with the best possible experience.
This includes:
✦ Personal Information
When you shop or sign up, we may collect:
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Name and contact details (email, phone number, address)
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Payment information (securely processed through our payment partners)
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Shipping and billing details
✦ Automatically Collected Information
When you browse our site, we automatically receive:
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Device and browser type
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IP address
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Pages viewed, items added to cart, and general site activity
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Cookies or similar tracking technologies (see below)
✦ Communication Data
If you contact us through forms or email, we collect the information you share to help us respond to your request.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate with you about your purchases or inquiries
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Improve your shopping experience
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Send occasional marketing updates (only if you’ve subscribed)
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Analyze traffic and site performance
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Comply with applicable laws and prevent fraud
We promise never to sell or rent your information.
3. Cookies & Tracking
Like most websites, we use cookies to:
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Keep your cart and session active
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Remember preferences
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Understand site traffic and improve performance
You can manage or disable cookies in your browser settings at any time.
Our site may also use tools like Google Analytics or Meta Pixel to collect anonymous usage data.
4. Sharing Your Information
We only share your data with trusted partners who help us operate our business, such as:
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Payment processors (e.g., Shopify Payments, Stripe, PayPal)
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Shipping carriers (e.g., USPS, UPS, FedEx)
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Email marketing platforms (e.g., Klaviyo, Mailchimp)
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Web hosting and analytics services
These third parties are only permitted to use your data as needed to perform their services for us.
5. Your Rights
Depending on your location, you may have the right to:
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Access or request a copy of your personal information
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Correct or delete your information
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Opt out of marketing communications at any time
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Withdraw consent (where applicable)
To make a request, contact us at [hello@groundedclothing.com].
6. Data Retention & Security
We keep your information only as long as needed for business and legal purposes.
We use secure servers, encrypted connections, and trusted platforms to help keep your information safe.
While we take every reasonable precaution, no system is 100% foolproof — so we encourage you to use strong passwords and stay alert online.
7. Children’s Privacy
Grounded does not knowingly collect data from anyone under 13.
If you believe a minor has provided personal information, please reach out and we’ll remove it promptly.
8. Changes to This Policy
We may update this Privacy Policy as our business or laws evolve.
When we do, we’ll post the updated version here and update the “Effective Date.”
We encourage you to review this page occasionally to stay informed.
9. Contact Us
If you have any questions or concerns about your privacy, contact us anytime:
Grounded
📍 Camas, Washington, USA
📧 contact@groundedclothing.com
🌐 www.groundedclothing.com
Legal Note
This Privacy Policy complies with applicable U.S. privacy standards (including Washington State laws and the CCPA baseline).
By using this site, you agree to this policy and the way we handle information as described above.